Shipping and Ordering
I’ve just placed my order! When will I receive it?
As a guide, the turn-around time from when the order is processed in Melbourne Metro is 3 - 5 business days. Rural and interstate will be 5 - 7 business days. You will receive a tracking number via email along with an online receipt once payment has been made.
We use a third party courier service, so if your order has not arrived after the suggested time, please contact us:
(03) 9553 2836
orders@calmerchai.com.au
Do I need to pay for shipping?
All orders over $65 will receive FREE shipping! We ship Australia wide via our online shop. Any orders under $65 will incur a shipping fee. For shipping overseas, please contact us via our email or phone number.
Can I ‘Click & Collect’?
Of course! If you would like to pick up your online order (for free!) from our Moorabbin warehouse, please select ‘PICKUP’ at checkout and you will be notified by our wonderful team once your order is ready to collect.
Once you arrive at our warehouse, please ring the doorbell and have your order number and confirmation email ready to reference.
If for some reason you are unable to pick up your order after 1 week, we will contact you to arrange delivery. Shipping fees will apply for any standard delivery.
Pick up location: 6/1-7 Friars Road Moorabbin VIC 3189
Pick up hours: Monday to Friday from 9am to 4pm
I have a cafe or retail space and would love to talk about wholesale orders.
That’s wonderful news and we would love to assist in providing you with our products. Please contact us by using the email or phone number below and one of our friendly staff members will get back to you as soon as possible.
(03) 9553 2836
orders@calmerchai.com.au
In the meantime you can view some more wholesale info HERE.
If you already have a wholesale account with us, please remember to place your orders before 3pm to get the next day’s delivery (location dependent). Contact us to find out which days we deliver in your area!
