Shipping and Ordering
Online Orders
We ship Australia wide per the following:
- 499 grams or less - $7.20
- 500 grams - 3kg - $11.30
- All orders over $60.00 receive free shipping
For shipping overseas please contact us either by email or phone.
The following delivery times for online customers are a guide:
Melbourne Metropolitan
Turn around time from when the order is processed: 2 business days.
Rural and Interstate
Turn around time from when the order is processed: 3 – 5 business days
Tracking Number
Your tracking number will be emailed to you along with you invoice once you have paid.
Retail Ordering
Click on items in the shop you wish to order once you have finished
proceed to the cart, pay and we will ship.
Every order over $60 will receive free delivery.
We use third party couriers, if your order has not arrived after the suggested time please contact us:
(03) 9553 2836
(03) 9553 2836
Click & Collect
If you would like to pick up your online order from our Moorabbin HQ, please select ‘Pickup’ at checkout and you’ll be notified by our team once your order is ready to collect.
Pickup location and hours:
6/1-7 Friars Road Moorabbin VIC 3189
Monday to Friday from 9:00am to 4:00pm
Please ring the doorbell upon your arrival and have your order number and confirmation email ready to reference. If you run into any issues, please call 03 9553 2836.
If you haven't picked up your order after 1 week, we will contact you to arrange for delivery. Delivery charges will be incurred as per our standard delivery charges.
Pickup location and hours:
6/1-7 Friars Road Moorabbin VIC 3189
Monday to Friday from 9:00am to 4:00pm
Please ring the doorbell upon your arrival and have your order number and confirmation email ready to reference. If you run into any issues, please call 03 9553 2836.
If you haven't picked up your order after 1 week, we will contact you to arrange for delivery. Delivery charges will be incurred as per our standard delivery charges.
Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 2 day money-back guarantee from the time you receive the goods. Please email us at orders@calmersutratea.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
All postage costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit. Calmer Sutra Tea will not be responsible or parcels lost or damaged in transit.
This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
All postage costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit. Calmer Sutra Tea will not be responsible or parcels lost or damaged in transit.
Wholesale Orders
Go to the contact tab and enter your details on the supplied form and one of our friendly staff members will get back to you.
(03) 9553 2836
Please remember orders should be placed before 3pm to get the next day’s delivery.
Contact us at the office for your delivery days and any other questions you may have.
